Escalate product-impacting reports with full context.
Support / native route
Helpnest
meets Relay.
Turn escalations and resolved conversations into visible cross-team follow-through.
Request connection ↗HelpnestSupport tag added
01WHEN
RRelaylogic + routing
02THEN
✓Action completeOpen assigned workflow
Connection overview
Keep work in motion.
Helpnest gives support escalations an accountable route beyond the inbox. Relay carries the customer context while assigning the next owner.
ROUTE SPEC / HELPNEST
- Trigger
- Support tag added
- Action
- Open assigned workflow
- Connection
- Native
- Setup
- ~5 minutes
Field notes / common routes
Put it to work.
Start a retention review for at-risk customers.
Close follow-up tasks when a conversation resolves.
Connection protocol
Three stops to live.
- 1
Connect the Helpnest inbox used by your support team.
- 2
Choose a tag event and map conversation context.
- 3
Tag a test conversation and verify the assignee.
Signal notes / FAQ
Helpnest questions
Can private notes be included?
Only fields allowed by the connected Helpnest account should be mapped into Relay.
Can Relay update the conversation?
A completion route can add a note or tag so support sees the workflow outcome.